FAQs

Simply click "Forgot your password" on the login page and enter your email address. You will receive an email with instructions to reset your password.

No, each online shopping profile requires a unique email address.

You can pay using any of the following payment options:

• Visa card (both credit and debit)
• Mastercard (both credit and debit)

Yes, our website is 100% safe and secure. We have put all the necessary measures in place to ensure your personal and payment information remains secure.

3D Secure is an additional layer of online security that is now mandatory for all online retailers in South Africa. It’s also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorized transactions on your card(s). Goodleaf, along with PEACH, our trusted payment processor, uses 3D Secure to secure your online transactions and help protect you against fraud.

3D Secure requires you to enter a one-time PIN (OTP) to complete transactions on any website that features the ‘Verified by Visa’ or ‘MasterCard SecureCode’ sign. This OTP is sent to your registered mobile number or your email address, so only you have access to it. By successfully completing 3D Secure verification, you’re able to prove that it really is you shopping, and not someone who has gained unlawful access to your card details. Only you, as the cardholder, will receive the password required to complete the transaction.

You can shop online from your desktop, tablet or mobile phone. To begin, navigate to products you would like to purchase, select your item, and then add them to your shopping bag. When you are ready to complete your purchase, click on your shopping bag and then follow the necessary steps. Once complete you will receive an email to confirm that your order has been received by us.

No, unfortunately items cannot be reserved until you have completed your order and made payment.

No changes are permitted to an order once submitted.