FAQs

Registration & Login

What are the requirements to register for online shopping?
I've forgotten my password how do I retrieve it?
Can I create two online profiles with the same email address?

You need to be older than 18 years and have a valid email address.

Simply click "Forgot your password" on the login page and enter your email address. You will receive an email with instructions to reset your password.

No, each online shopping profile requires a unique email address.

Payment

How do I pay?

You can pay using any of the following payment options:

  • Visa card (both credit and debit)
  • Mastercard (both credit and debit)

Security

Is it safe to shop online with Goodleaf?
What is 3D secure?
How does 3D secure work?

Yes, our website is 100% safe and secure. We have put all the necessary measures in place to ensure your personal and payment information remains secure.

3D Secure is an additional layer of online security that is now mandatory for all online retailers in South Africa. It’s also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorized transactions on your card(s).

Goodleaf, along with PEACH, our trusted payment processor, uses 3D Secure to secure your online transactions and help protect you against fraud.

3D Secure requires you to enter a one-time PIN (OTP) to complete transactions on any website that features the ‘Verified by Visa’ or ‘MasterCard SecureCode’ sign. This OTP is sent to your registered mobile number or your email address, so only you have access to it.

By successfully completing 3D Secure verification, you’re able to prove that it really is you shopping, and not someone who has gained unlawful access to your card details. Only you, as the cardholder, will receive the password required to complete the transaction.

Shopping Online

How do I shop online?
Are items in my shopping cart reserved for me?
Can I remove items from an order/change that I have ordered?
Can I add to an existing order?
How do I cancel an order?
Can I order by phone or email?
What is your delivery policy?

You can shop online from your desktop, tablet or mobile phone. To begin, navigate to products you would like to purchase, select your item, and then add them to your shopping bag. When you are ready to complete your purchase, click on your shopping bag and then follow the necessary steps. Once complete you will receive an email to confirm that your order has been received by us.

No, unfortunately items cannot be reserved until you have completed your order and made payment.

No changes are permitted to an order once submitted.

No additions are permitted to an order once submitted.

Orders cannot be cancelled once confirmed and being prepared for delivery.

You can only place orders via our website goodleaf.co.za

Goodleaf will offer the following services for shipping of orders to a home or office address.

Standard delivery 3 working days: R70.00
All orders over R500 qualify for free delivery.
Free delivery to our flagship store for your collection located at 37 Buitkenkant Street, Cape Town, 7925

Please Note

Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays) for standard delivery.

We will only fulfil orders with a physical location within the borders of the Republic of South Africa.

Returns & Exchanges

What is your returns policy?
Can I return my order in store?
How will I be refunded for my return?
What if items are missing from my order?
What if items are damaged?

You have 30 days after date of purchase to return your order. Please send an email to returns@goodleaf.co.za stating your order number in the subject line.

Our customer care agent will organize our courier company to collect the parcel.

Please Note

If you chose to return the order for reasons other than damaged or missing items, we receive the right to charge you for the direct costs of the return of the products to us.

Yes, you can return your order to our flagship store located at 37 Buitkenkant Street, Cape Town, 7925 within 30 days.

If you order was collected by the courier, once we satisfied the item/s purchased are not damaged we will credit the value of the returned items to the card used at checkout.

Refunds take 7 – 10 working days to reflect in your account depending on your bank.

If you return your order to our store, our cashier will credit the value of the returned items to your card.

If you receive your delivery and you notice that items are missing from your order, please email support@goodleaf.co.za stating your order number in the subject line for assistance.

If you receive your delivery and you notice that items are damaged, please email support@goodleaf.co.za stating your order number in the subject line for assistance.